FREE local delivery on orders over £25 within 5 miles of Stamford & Oakham.

Terms & Conditions

Data Policy

As Tails ‘n Whiskers Oakham, Pets Korner Stamford we collect personal data in the forms of name, surname and email address from our visitors who post inquiries to our website.

Telephone numbers and shipping/invoice addresses are also obtained from users who make a purchase from our online store.

In the future, these contact details may be used to answer your inquiries and contact you regarding your placed order to give you further information and provide you a better service.

As Tails ‘n Whiskers Oakham, Pets Korner Stamford, we collect this data to monitor the traffic of our website and our online store. 

In the future, we may also use this data obtained for email marketing campaigns and deliver content to you regarding our company.

As Tails ‘n Whiskers Oakham, Pets Korner Stamford, we do not keep any credit card nor bank account details of our customers after an online purchase they make on our web store.

Payment Options

Payment can be made using credit/debit cards.
As Tails ‘n Whiskers Oakham, Pets Korner Stamford, we accept payments on the point of purchase, payment on delivery/collection on our web store and payment via a subscription using Stripe.


Error Notifications

We require notice with photo evidence for shortages, damages, and all other errors on the day of receipt.

We are unable to accept claims for any loss incurred as a direct, or indirect result of any delay in delivery times quoted.

On occasions, Tails ‘n Whiskers Oakham, Pets Korner Stamford may deliver your parcel outside the quoted delivery time frame. These circumstances are out of our control; therefore, we do not guarantee a 2-5 delivery service. If you place an order and the product is out of stock, we will notify you at the earliest opportunity and offer a replacement if available.


Please contact us at for your enquiries and complaints regarding your purchase.

Unless unqualified for its purpose or presenting unsafe conditions, we are unable to accept returns for our products.

Please see our Delivery Information page for information about delivery service.

Please contact us at for your enquiries and complaints regarding your delivery.

If the complaint relates to our products, the product name, use-by date, delivery date and time and MUST be included.

All complaints and questions regarding Terms & Conditions should be directed to: 
Pets Korner Stamford

15-17 Stamford Walk




Refunds & Right to Cancel

Please be aware that you only have the right to cancel your order before the delivery for your order leaves our shop by writing to us at

Any payments made by you will be refunded in full within 14 days.  

Only cancellations via e-mail or telephone are accepted with order number and delivery postcodes provided.

We also expect our customers to provide a reason in their email messages, in order process their refunds.